Data Retention Policy
Last Updated: January 2025
1. Data Retention Overview
This policy explains how long we retain your personal information and the reasons for retention. We retain data only as long as necessary for legitimate business and legal purposes.
2. Retention Periods
- Application Data: Retained for 7 years after application completion for legal compliance
- Communication Records: Retained for 3 years for service improvement and dispute resolution
- Financial Records: Retained for 7 years as per taxation requirements
- Technical Logs: Retained for 1 year for security and troubleshooting purposes
- Marketing Data: Retained until you opt-out or request deletion
3. Reasons for Retention
We retain data to:
- Comply with legal and regulatory obligations
- Maintain records for government audits
- Resolve disputes and enforce agreements
- Improve our services and operations
- Provide ongoing customer support
4. Data Deletion
After retention periods expire, we securely delete or anonymize your data. You may request early deletion, subject to legal and contractual obligations.
5. Secure Storage
All retained data is stored securely using encryption and access controls. Only authorized personnel can access this information.
6. Your Rights
You have the right to request information about data we hold about you and request deletion where legally permissible. Contact us at support@shopactmaharashtra.org.