1. Refund Eligibility

Refunds may be requested in the following circumstances:

• Payment made but no service was initiated
• Duplicate payment for the same service
• Service was not provided due to our error
• Technical errors resulting in incorrect charges

2. Non-Refundable Circumstances

Refunds will NOT be provided in the following cases:

• Application rejection by government authorities due to incomplete/incorrect information provided by applicant
• Change of mind after application submission
• Delays caused by government processing times
• Additional requirements requested by authorities
• After application has been submitted to authorities
• Government fees and statutory charges

3. Refund Request Process

To request a refund:

1. Contact us within 7 days of payment via email or phone
2. Provide your payment receipt and application reference number
3. Clearly state the reason for refund request
4. Submit any supporting documents if applicable

4. Refund Processing Time

• Review: Your request will be reviewed within 5-7 business days
• Approval: If approved, refund will be processed within 10-15 business days
• Credit: Amount will be credited to original payment method
• Bank Processing: Additional 5-7 days may be required by your bank

5. Partial Refunds

In some cases, partial refunds may be provided if:

• Some services have been rendered
• Documentation work has been completed
• Consultation services have been provided

The refund amount will be calculated based on services already provided and documented.

6. Cancellation Policy

To cancel your service request and be eligible for a refund, notification must be provided before we submit your application to government authorities. No refunds after submission.

7. Contact for Refunds

For refund queries, contact us at:
Email: support@shopactmaharashtra.org
Phone: 8855888998